Return & Exchange

 

Thank you for shopping at TANTOCOSÌ. You may request to return or exchange any product within 14 days from the date of the delivery receipt. All item(s) must be returned in the same condition they were received.

PLEASE FOLLOW THE BELOW STEPS FOR RETURNS OR EXCHANGES

FIRST

Do not remove any tags attached to the item(s). All item(s) must be returned in the same condition they were received; unworn.

SECOND

place the item(s) back in the box to preserve their quality. Within 14 days of receipt, send an e-mail to info@tantocosi.it  with your order confirmation as the subject, detailing your item(s) for return and reasoning (i.e. defect, size issues etc...) to which you will receive a return confirmation confirmation.

THIRD

place the return form or the return confirmation email in the box with your merchandise and ship it back to TANTOCOSÌ at the provided address. Item(s) must be returned within 14 days from the e-mail confirmation.

Please noted the return items as to be send at the address below:

Solis s.r.l.

via Alessandro Manzoni, 43

20121 Milano (MI)

Italy

We can only accept returns if all of the above conditions have been met.

After we have received and approved the returned merchandise, we will send you an email confirming the details of your refund.

This may take a few business days. Please note, the customer is responsible for all return shipping costs and shipping liability. Solis s.r.l. does not take responsibility for any returned packages that are lost or stolen.

The refund will be issued within maximum 30 working days due to varying processing times between payment providers.

The refund will be issued to the credit card or PayPal holder’s account. All refunds will be made in the same currency as the purchase (Euro). Potential losses due to currency fluctuations will not be refunded.

FOLLOW BELOW STEPS TO RETURN INCORRECT MERCHANDISE

FIRST

do not remove any tags attached to the item(s). All item(s) must be returned in the same condition they were received; unworn.

SECOND

place item(s) back in the box to preserve their quality. Within 14 days of receipt, send an e-mail to info@tantocosi.it  with your order confirmation in subject, detailing your item(s) for return and reasoning (i.e. defect, size issues etc...) and you will receive an email return confirmation.

THIRD

place the return form or the email return confirmation in the box with your merchandise and ship it back to TANTOCOSÌ at the provided address. Item(s) must be returned within 14 days from the e-mail confirmation

FOURTH

Set up a pick-up with the courier indicated from the email return confirmation in order to return the package.

Solis s.r.l. has the right to request photographic evidence regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

Solis s.r.l. reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions confirmation email. In the case of unauthorized returns, the merchandise will be sent back to the shipping address specified in the original order with no refund.

For more detailed information, please see our Terms & Conditions. If you have more questions, feel free to contact us by email at info@tantocosi.it.

Join Our Community
Si prega di inserire un indirizzo email valido.
Qualcosa è andato storto. Si prega di verificare i dati immessi e riprovare.
tantocosi - by james riviere - logo
CUSTOMER CARE

Italy: +39 02 72023 808